New Technology for Lifts at Acton Town Station
Any faults will now automatically appear on travel apps
The Acton Town lift upgrade is part of TfL’s Equity in Motion plan. Picture: TfL
December 3, 2025
Transport for London (TfL) has introduced new self-reporting technology in the lifts at Acton Town station, with the aim of ensuring passengers who rely on step-free access receive faster, more reliable information about lift availability.
On the International Day of Persons with Disabilities (3 December), TfL highlighted the Acton Town upgrade as part of its wider programme to make the Underground more accessible. The technology allows lifts to automatically report when they are out of service, sending real-time updates directly to journey planning tools such as the TfL Go app and online Journey Planner.
Acton Town is a busy interchange on the Piccadilly and District lines, serving thousands of passengers daily, including those travelling to Heathrow, central London, and west London suburbs. It serves a wider area for people with mobility issues as none of the stations in the Chiswick area have step free access.
Currently, 93 lifts at 28 Tube stations across London now self-report faults with Acton Town joining other upgraded stations such as Bond Street, London Bridge, and Tottenham Court Road. By March 2026, TfL plans to upgrade more than 20 additional lifts, with the second phase extending the technology to the Elizabeth line, Overground, and other parts of the network.
Emma Strain, TfL’s Customer Director, said, “Real-time updates for lifts at Acton Town and other stations minimise the chance that people need to change their plans once their journey has begun. This technology is a vital step in making the network more inclusive.”
Deputy Mayor for Transport, Seb Dance, added, “Creating a truly inclusive transport network is central to the Mayor’s Transport Strategy. The Acton Town upgrade shows how technology can give customers who rely on step-free access the confidence to travel freely.”
The Acton Town lift upgrade is part of TfL’s Equity in Motion plan, which sets out more than 80 commitments to improve accessibility. Recent milestones include new disability equality training for frontline staff and the integration of accessible station data into the Snowball app, described as “TripAdvisor for the disabled community.”
Like Reading Articles Like This? Help Us Produce More This site remains committed to providing local community news and public interest journalism. Articles such as the one above are integral to what we do. We aim to feature as much as possible on local societies, charities based in the area, fundraising efforts by residents, community-based initiatives and even helping people find missing pets. We’ve always done that and won’t be changing, in fact we’d like to do more. However, the readership that these stories generates is often below that needed to cover the cost of producing them. Our financial resources are limited and the local media environment is intensely competitive so there is a constraint on what we can do. We are therefore asking our readers to consider offering financial support to these efforts. Any money given will help support community and public interest news and the expansion of our coverage in this area. A suggested monthly payment is £8 but we would be grateful for any amount for instance if you think this site offers the equivalent value of a subscription to a daily printed newspaper you may wish to consider £20 per month. If neither of these amounts is suitable for you then contact info@neighbournet.com and we can set up an alternative. All payments are made through a secure web site. One-off donations are also appreciated. Choose The Amount You Wish To Contribute. If you do support us in this way we’d be interested to hear what kind of articles you would like to see more of on the site – send your suggestions to the editor. For businesses we offer the chance to be a corporate sponsor of community content on the site. For £30 plus VAT per month you will be the designated sponsor of at least two articles a month with your logo appearing if supplied. If there is a specific community group or initiative you’d like to support we can make sure your sponsorship is featured on related content for a one off payment of £50 plus VAT. All payments are made through a secure web site. |