Hairdresser 'Hostage' Gets Refund

Justice for unhappy customer who says she was locked in Acton's Beauty Base

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Acton W3 forum member Sue Imani who had 'the most humiliating experience of her life' after she was locked inside a hair salon for initially refusing to pay her bill - has been given a refund.

The 33 year old admin worker told how she had taken up a voucher offer at Beauty Base in Acton but was unhappy with the colour treatment. When she complained she was told if she wanted more dye she would have to pay extra.

Sue says: '' I was so disgusted with the service that I refused to pay, especially after checking my hair in the mirror and confirming that the colour was uneven.

''When I refused to pay, the Manager LOCKED me in the salon. She took her keys, locked the door, and refused to let me leave until I'd paid for a botched up hair job that I was clearly unsatisfied with.''

Sue says there were a few other people in the shop who witnessed that the door was locked for a few minutes until she handed over her cash and left.

When she got out she said she burst into tears. She has since reported the firm to trading standards and the police.

Since posting on the W3 forum Sue has been contacted by the company and says she has been sent a refund.

She adds: '' Shah Ali, who part-owns the Beauty Base establishments, called me to apologise and offer me a refund and new hair dye.  I said yes to the refund but no to the hair dye.  

''When I got home after work last night there was a cheque waiting for me!

''I was going to let you and the forum know later today. I will not be visiting Beauty Base again. 
Thank-you for your support in this matter.''



24th July 2011